Frequently Asked Questions

3. There was a storm or very heavy rain in our area! Satellite modem (grey box with blue lights) is on but I have no internet connection. What shall I do?
Last updated 4 years ago

Please turn off the modem. There is a switch at the back of the box. Wait for about a minute then turn back on. Wait for about 5 to 10 minutes for Satellite connection to be established. If problem still persists, please call Help Line on 09 280 3673. Please note that our office hours are from Monday to Friday 8:00 am to 8 pm and 10:00 am to 4:00 pm on Saturday.

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