Frequently Asked Questions

2. Satellite modem (grey box with green lights) is on but I have no internet connection. What shall I do?
Last updated 4 years ago

Please make sure than your LAN card is enabled if your PC is connected directly to a Satellite Modem. If LAN card is enabled and yet there is no Internet connection, please turn off the modem. There is a switch at the back of the box. Wait for about 5 to 10 minutes then turn back on. Wait for about 5 to 10 minutes for Satellite connection to be established. If problem still persists, please call Help Line on 09 280 3673. Please note that our office hours are from Monday to Friday 8:00 am to 8:00 pm and 9:00 am to 5:00 pm on Saturday and Sunday.

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